IAH Ltd general conditions for flight / holiday sales & option bookings (not on the IAH Ltd ATOL)

We can normally hold an option with passenger names, address and telephone numbers for most scheduled and many charter or consolidated flights for 36 hours. You will be advised at the time of our taking the option how long we have before confirmation is required. To confirm a flight option we will need a minimum deposit of £75.00 per person (if we can negotiate a lower deposit we will). To confirm tours and holidays we will advise you of the deposit required. The deposit can vary from £35.00 to £175.00 per person depending on the operator’s terms. Some operators demand full or balance payments 12 weeks before departure; in other cases the requirement can be as little as six weeks before departure.

For flight bookings IAH charge a £20.00 booking fee for the party (we do not charge to take an option). For other services a booking fee is at our discretion but rarely applied - the price we quote will include any fees as known at that time.

For most airlines flights.

We have to abide with the rules of the airline or our supplier. In the case of "published" fares, full immediate payment is required. In the case of charter flights, full immediate payment is required. In the case of consolidated fares, if an option is allowed, payment is normally required in full within 36 hours. With some airlines payment has to be made on the same day.

If the airline, ATOL holder or consolidator will allow us to hold a reservation with a deposit: We require a deposit subject to what they require (sometimes less than 24 hours) but never later than 2 weeks after taking the option. Subject to the airline, ATOL holders or consolidators conditions the balance must be paid in full at least 10 weeks before departure.

In some instances consolidators will allow us an option period of up to 4 days.

Please note in the case of many flight seats (chartered or consolidated), they are sold as ‘No Changes, No Refunds, No Name Change and No Alterations’. In the event the operator does allow changes they are often subjected to very heavy charges and fees. The same points regarding changes apply to most tour/holiday and services bookings.

Our receipts will indicate where you are covered by an ATOL bond the name of the ATOL holder and their ATOL number issued by the Civil Aviation Authority.

TRNC (North Cyprus) Flight Club - We are hoping to offer flight club rates again for 2007. This will be at earliest in the second week of February 2007. Joining FlightClub is free; you just have to book and purchase two separate return flight departures to TRNC. Flight Club conditions will be the same as for any charter or consolidated seats, except that we require a cheque for the deposit and a post dated cheque for the balance when booking.

In all cases, our preferred payment method is by cheque or cash paid into a UK branch of HSBC and credited to our account. If you wish to use MasterCard or Visa a 3% surcharge is applied.

All bookings are accepted on the terms and conditions of the airline / ticket provider / ATOL holder / service provider / insurer for whom we act as agents. If their conditions are not readily available we can on application show you for guidance purposes only with regard to ATOL conditions those of IAH ATOL 9073 will give you an indication, these are available on application. All balances must be paid in full 12 weeks before departure, unless otherwise indicated. Please note all prices are subject to fluctuation until we have accepted your booking and have cleared funds. Fuel surcharges etc. might be added later if applied by the airline, our suppliers or other agency.

If any payment fails (i.e. cheques do not clear etc.) or is not shown to be cleared funds at the time that it has to be available, we are not liable to supply tickets or tours and any deposits will be forfeited by the ticket purchaser. We will endeavour to remind you but it is your responsibility to ensure the funds are made available in good time (we recommend at least two working days before they are due). May we remind you that if any payment fails you are liable for all our and the suppliers consequential costs and losses. To avoid these problems, at the time of booking, we suggest that you send us a postdated cheque dated when the balance is due.

By tendering payment, the persons represented by the lead passenger, accept the contract and understand that they must conform to the terms and conditions of the airline, tour operator, service provider or ATOL holder, whichever is appropriate.

All payments will be accepted on behalf of the ticket provider or ATOL holder with regard to any flight component and any holiday booked against their ATOL.

You must make sure that you have or can obtain any visas you may require for your route before you travel, preferably on booking. You must ensure you have adequate travel insurance in place as soon as you can (preferably at time of booking). We are very happy to supply you with annual or single trip policies at competitive rates.

Please ensure your travel insurance is adequate and in place to cover any changes to flights, medical repatriation etc. IAH Ltd can take no responsibility for changes or errors not directly attributed to our actions (e.g. fuel surcharges or your not confirming return flights etc.) Please note in the case of certain bookings, including those for Fez Travel, their and or extra conditions may apply.

Cancellations and any applicable partial or full refunds under any circumstance are at the tour operator’s or supplier’s discretion.

For tours and holidays purchased, the vendors / ATOL holders rules apply but with regard to payments IAH Ltd take precedent. E&OE

IAH Ltd ATOL Booking Conditions

Our terms

Please read these terms and conditions carefully. We always endeavour to ensure that you will have an enjoyable holiday with us. The Civil Aviation Authority (CAA) licence number ATOL 9073 is held by IAH Ltd as a tour operator. Your contract with IAH Ltd commences on the date of issue of the confirmation invoice.

Your holiday contract and your booking agreement

Any contract between you (the client) and ourselves IAH Ltd is subject to these booking conditions. No employee or representative of IAH Ltd has the authority to agree any variation. The contract shall be governed by and construed in accordance with English law and is subject to the jurisdiction of the Courts of England and Wales. You will be entitled to cancel the booking by giving notification in writing or by fax, provided that we receive it by close of business on the fourth day following the initial booking, unless any such booking is made thirteen weeks or less prior to the departure date, in which case it cannot be cancelled.

Booking and payments

To make a booking, payment or tour balance payment, please telephone us on 0871 855 2925 or fax on 0871 855 2929 at which time you will be asked to send the appropriate deposit per person or full payment. The appropriate deposit plus (optional) insurance must be paid in order to confirm a booking. The balance is due no later than 12 weeks prior to departure and if not so received IAH Ltd has the right to cancel the booking and make cancellation charges. Payment for your holiday may be made by cash, cheque, direct to our bank or by debit card. Cheques should be made payable to IAH Ltd. On receipt of your deposit, we will send you a confirmation invoice. Payment by Visa or MasterCard is acceptable subject to a 3% surcharge. Please note that receipts for cheques will not be issued until five working days have elapsed to allow for cheque clearance times. Any charges incurred for special clearance of cheques or uncleared cheques are payable at the current rates levied by HSBC, with an additional administration charge added by IAH Ltd which will not be greater than the bank charges. IAH Ltd reserves the right to refuse to accept or to cancel any booking at any time.

Changes

Once confirmed and invoiced, any changes made by you to your holiday arrangements will incur an administration fee of at least £45, if such a change is made more than 84 days before departure. The fee may sometimes be higher if the change results in IAH Ltd being charged higher amounts or variation fees by our suppliers. Changes made 84 days or less before departure may also incur cancellation charges, as indicated below. We reserve the right to make changes. We strongly recommend you ensure that your insurance covers you for any and all possible changes to your tour/ flight / holiday plans.

Cancellation

If you cancel your booking, cancellation charges will be levied as listed below. Please remember that notification of cancellation must be made to us in writing. Verbal / email notification is not sufficient. If the reason for cancellation falls within the terms of any holiday or other insurance which you may have, then any charges raised will under normal circumstances be refunded to you by your insurance company. Holiday insurance premiums are not transferable and are non-refundable. Cancellation more than 84 days before departure; loss of deposit unless notified to you as non transferable or cancellable (i.e. consolidated / charter flights).
Period before Departure **** Cancellation charge 84-43 days **** 25% or our minimum deposit if greater
42-36 days **** 50% or our minimum deposit if greater
35-29 days **** 80% or our minimum deposit if greater
28-0 days **** 100% of invoice price

Cancellation

of holidays tours by IAH Ltd: Holidays are based on an economic number of passengers (6-16#). If this number is not reached, we reserve the right to continue to operate with local guides instead of an "expert" or tour manager if one has been advertised, or up to eight weeks prior to departure to cancel the holiday / tour. In case of cancellation, we would offer you the choice of an alternative trip of comparable standard (subject to availability) or make a prompt refund excluding the insurance premium. If possible, we will always offer surcharges if this avoids any cancellation. In the unlikely event that it is necessary for IAH Ltd to cancel a tour within eight weeks prior to departure, we will additionally pay you compensation as detailed below. We are not able to pay compensation when we are obliged to cancel your holiday for reasons of force majeure, as outlined below, significant changes are made by you or your party, and or where you have failed to pay the full price by the balance due date. Cancellation before departure **** Compensation 56 days **** Nil 56-42 days **** £10 41-15 days **** £20 14-0 days **** £35 In the event of cancellation beyond your (the clients) or IAH Ltd control we will endeavour to avoid losses or charges but for example should the Foreign and Commonwealth Office issue an advice "not to travel " for your destination IAH Ltd will offer an alternative holiday. Please note that any costs or losses incurred by any party for cancellations or changes be they flights, hotel or similar charges or your lost employment days etc. will not be the liability of IAH Ltd nor can we be held liable for "consequential" losses. # The number varies with the tour.

Responsibility and complaints

While we shall at all times use our reasonable endeavours to meet our clients’ specific requirements, we cannot accept responsibility for any loss, damage or expense thereby incurred if these deviate from the terms of the holiday being offered. If changes or cancellations have to be made to the itinerary for reasons beyond our control, every reasonable effort will be made to arrange alternatives, where possible, but we cannot accept responsibility for any loss or damage (including damages for disappointment) which may be caused. However, any significant change, such as the departure airport or timings by over 20 hours, will be notified to you, and you will be entitled to cancel up to 12 weeks before departure with a refund unless the changes are caused by a force majeure. If you require a full refund, in the event of a major change, it is your responsibility to request this within five working days of our notification of the change to you, otherwise we reserve the right to impose cancellation charges as above.

Force majeure:

Cancellation for reasons of force majeure (for example, war, threat of war, riots, civil disturbance, strikes, natural or nuclear disasters, terrorist activities or threat of such, fire or adverse weather conditions, closure of airports, ports or railways, changes to timings, day of departure or cancellation of international and domestic air, river, sea, ground transport and/ or railway services or mechanical breakdown of such services or events beyond our control). In such cases, we will advise you as soon as possible and if possible we will offer you an alternative holiday or route, or make a prompt refund of monies paid to us for that part of the holiday that we cannot salvage and are not liable for. We have no other liability to you in such cases. Where any compensation is due this will be agreed on a reasonable basis and, where appropriate, the terms of International Conventions will apply. We reserve the right, on occasions, to change hotels and itineraries if, by doing so, we consider your holiday enjoyment will not be diminished or substantially altered from the original agreement.

Complaints:

If you have a problem while on holiday, you should notify our local manager/ agent immediately who will do whatever he / she can do to help you there and then. You may be asked to complete a customer complaint form at the time. Failure to give us ample opportunity to solve any problems at the time that they occur will result in either a reduction or complete removal of any rights and your ability to claim compensation. In an emergency, the local agent has a UK contact number. In the unlikely event that you are not satisfied with the actions taken to deal with your complaint and you wish to take the matter further, you must put your complaint in writing to us within two weeks of your return giving full details. We will not entertain any compensation claim unless both procedures have been followed. We promise to deal with any dispute fairly and promptly within the terms of these conditions. In all cases we will do our best to reduce any disruption and inconvenience that you may suffer. We and our agents are not responsible for events beyond our direct control but will make the greatest effort to remedy any problem. Please at all times be courteous and patient as this best helps us to resolve the rare problems.

What is included in the holiday price

General inclusions for overseas holidays are listed on the appropriate information/ itinerary/ introduction pages. Exceptions and further inclusions are listed with each relevant holiday.

Flights

IAH Ltd use economy-class scheduled flights or charter flights from airport of departure to airport of arrival and return, with meals or refreshments in most cases en route. Airport taxes and security charges applicable are notified to you or are included. Our schedules and plans are prepared many months in advance, often before airline schedules have been finalised. Inevitably, therefore, all airlines, aircraft types, timings and routings are subject to change. Timings will be given, when possible, at the time of booking. Should your airline, routing or destination airport change or flight timings change by one hour or more, you will be notified in writing as soon as we receive the information. If we are informed around the time of issuing tickets and travel documents, the changes will be incorporated, so please read your documents carefully. Any major change of departure airport or timings by more than 18 hours would entitle you to request reasonable compensation from the airline which we will try to negotiate with our suppliers. Other changes, such as airline, aircraft type or destination airport, would not entitle you to compensation.

Flight / transport delays

All our holidays use airlines with a good reputation for reliability. Unfortunately, flight delays are still a common problem with all airlines. If you do suffer a delay, we will always do everything we can to make your situation as comfortable as possible. However, all travel delays are completely beyond our control and we are not in a position to provide compensation for them. You should always ensure, therefore, that you are adequately insured for such situations.

Please note

(i) Carriage is subject to all applicable Terms of Carriage and Booking imposed by the appropriate airline and / or any other carrier or operator used to transport you. (ii) No change of flight or any schedule can be made within our fare structure and any client missing a flight, except if it is due to substantial airline changes, cannot be transferred to another flight unless he/ she is prepared to pay the full normal one-way fare. No refund can be granted for the unused portion of any ticket or voucher for services. (iii) All flight times are approximate, subject to Government and IATA approval of the airlines’ schedules, and are therefore subject to alteration. IAH Ltd can take no responsibility for any problems and / or costs you may incur as a result of flight or other transport changes.

Accommodation

When shared accommodation is an option chosen and it is not possible to match equal numbers, then we reserve the right to charge a single supplement. Also, if it is not possible to match a smoker with another smoker, the smoker will be asked not to smoke in the room/cabin or to pay a single supplement. Accommodation or transport with smoking facilities is not promised at any time.

What is not included

Apart from (but not limited to) visa, passport and similar charges, optional sightseeing and items of a personal nature, the following should also be considered:

Insurance

It is imperative that you are adequately insured for overseas travel and any activity that you may take part in. Ensure that your policy provides, in particular, cover for medical expenses, emergency treatment and repatriation where necessary. We offer an optional insurance arranged through MGTIS or ExtraSure, details of which are available from us. Some of their policies cover sports, etc. If you arrange your own insurance, details (name of insurer, policy number and telephone number) should be entered on your booking form and a copy of the policy sent to us.

Fuel charges/ new government taxes

Should, subsequent to the publication of the printed itineraries, descriptions or brochure, additional fuel charges / taxes or duties be levied, then regretfully these costs will be charged on to you at cost.

Exchange rates

Prices quoted have been calculated on the foreign exchange rates in existence at the time of publication of our prices. The first 2% of any increase to your holiday will be absorbed by IAH Ltd, but where we pay in foreign currency we reserve the right to charge you any increases due to fluctuations in excess of 2%. You will be notified not later than four weeks prior to departure of any exchange rate surcharges. (If these equate to more than 20% of the total holiday cost, you may cancel and claim a full refund.)

Dietary requirements and other special requests

Where clients have special requests or require special diets, e.g. vegetarian, we will in good faith pass this requirement on to the hotels, airlines, etc. but we cannot accept responsibility in this respect. In many overseas countries, the concept of vegetarianism and special diets is still quite unusual and difficult to understand, even in the most sophisticated hotels, so there may be very little variation or imagination in the food served to you.

Medical conditions

In your own interest, you must be confident that your medical and physical condition is suited to the holiday you have chosen. If in doubt, please consult your doctor and be sure to advise us on the booking form of any condition we should be aware of. Tour managers will not be in a position to provide extra assistance to any individual which could reduce their effectiveness for the rest of a group. Please note the insurance clause.

Your equipment, care and preparedness

Please ensure that any equipment you bring or use (e.g. wetsuits, boots etc.) is more than adequate for the tour you intend to join. You must be physically able and, where appropriate, trained to a high enough standard to partake in any activity included in our tours or that you wish to take part in whilst away with IAH Ltd. In the event, that your physical ability or training is not deemed suitable by our local staff or experts, you will not be able to take part in the activity and no refund will be made. IAH Ltd can accept no liability for any accident or mishap that befalls you whilst on a holiday organised by us.

All activities are entered into at your own risk.

IAH expects you to take due care and attention with regard to safety when participating in any tour or activity both in respect of yourself and fellow participants. This is for your personal safety and to maximise your enjoyment.

Facilities and accommodation standards

We feature holidays to parts of the world that do not necessarily conform to British or European Union health and safety standards. Although we expect all our suppliers to conform to local regulations in their country, we cannot guarantee, nor should you expect, standards similar to those in the UK.

Please note that these conditions only pertain to products invoiced against our ATOL licence 9073 and not to those sold by IAH Ltd acting as a travel agent or travel where the only product is sold abroad (without flights) as per the "package travel regulations".

Fez Travel Booking Conditions Please Read Carefully

1. Fez Travel accepts bookings subject to the following Booking Conditions. A 'Client' is all persons named on the booking form intending to travel with Fez Travel. A 'Product' is any service sold by Fez Travel. All Clients will be deemed to have read, understood and accepted all Booking Conditions. To confirm a booking Fez Travel requires that the agent has taken full payment of all monies due. A contract between the Client and Fez Travel comes into existence when Fez Travel has confirmed the booking in writing and issued a Confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters rising from it, is subject to English Law and the exclusive jurisdiction of the English Courts. No employees or representatives of Fez Travel has any right to alter, vary or waive any of these terms and conditions, not to undertake any liability whatsoever on behalf of Fez Travel, unless such be in writing and signed by the Director of Fez Travel. Fez Travel reserves the right to decline any booking at their discretion without further explanation.

2. Amendments and Cancellations by Clients
   1. Clients can cancel at any time. The cancellation will be effected at the time that Fez Travel receives a written request from the Client and the following cancellation charges will apply.
      1. Prior to 6 weeks of departure, 10% of the Nett Product cost.
      2. Within 6 weeks until 4 weeks 25% of the Nett Product cost.
      3. Within 4 weeks until 2 weeks 50% of the Nett Product cost.
      4. Within 2 weeks or less no refund is given.
      5. No refund is given for a partially used Product.
      6. A Hop-On Hop-Off Bus Pass once issued cannot be refunded.

   2. After the booking has been confirmed proposed amendments must be written and signed by 'the Lead Client' and will incur an administration fee of equivalent to GBP 30.00 except for the first change that will incur no fee. No requested change can be guaranteed.

   3. If any number of the party is prevented from travelling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by Fez Travel.

3. Information and Pricing Policy
   1. Prices in the Fez Travel brochure are correct at time of publication. Before a booking is confirmed, Fez Travel reserves the right to amend these prices due to any circumstances outside the control of Fez Travel such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation / disembarkation fees at airports), increases in admission fees.

   2. Bank transfers are accepted as the full amount payable as published. Fez Travel is a registered business in Turkey. Therefore, we only accept Credit Card payments in Turkish Lira. The full amount payable in Turkish Lira is calculated by taking the daily buying exchange rate on the date of sale multiplied by the full amount published and payable. The said exchange rate can be found at www.tcmb.gov.tr. Your bank will use their exchange rate when charging your Credit Card for the amount of Turkish Lira that was withdrawn by Fez Travel.

   3. Product information is published by Fez Travel in good faith and Fez Travel will use its best endeavours to operate all Products as advertised. Fez Travel reserves the right to change any of the facilities and services described in its publications and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment resulting from any change.

4. Cancellation By Fez Travel

   All Fez Travel Products are subject to a minimum number of participants except for Guaranteed Departure Products listed in Clause 14. Fez Travel reserves the right to cancel any confirmed booking in any circumstances, however, Fez Travel will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond the control of Fez Travel. Compensation is not available if Fez Travel is forced to cancel or in any way change a tour due to force majeure but where Fez Travel is unable to provide the tour booked, Fez Travel will return to the Client all monies paid to Fez Travel (less any insurance premiums paid) or offer an alternative date or holiday of comparable standard.

5. Tour Meeting Point

   Clients are fully responsible for transportation to and from the Tour Meeting Point. The Tour Meeting Points are as set out in the relevant brochures or as advised by Fez Travel.

6. Travel Insurance

   Adequate insurance is mandatory for all Clients to cover at least but not limited to medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and his personal belongings are the sole responsibility of himself. Fez Travel accepts no liability on the Client's behalf where Fez Travel has provided a Product of reasonable standard. Clients are fully responsible for arranging their own insurance.

7. Liability of Fez Travel
   1. Fez Travel Products and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions Clients are aware of the risks inherent in their chosen travel and Clients undertake such risks at their own volition. Fez Travel accepts no liability of Client's damages where Fez Travel has fulfilled its Duty of Care to Clients by providing Products of a reasonable standard. Fez Travel accepts no liability if there has been no fault on the part of Fez Travel or its' suppliers, and the reason for the claimed damages was either the Client's fault or a result of unusual circumstances beyond the control of Fez Travel by force majeure and the consequences of which could not have been avoided even with all due care.

   2. In respect of carriage by air, sea and rail and the provision of accommodation, Fez Travel's liability in the said cases will be limited in the manner provided by the relevant international conventions.

   3. Fez Travel accepts no liability if additional costs to the Client are incurred through delay, accident or disruption of the Product(s) beyond the control of Fez Travel by force majeure.

8. Travel Documentation

   It is the responsibility of the Clients to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates and all necessary travel documents. Fez Travel is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by Fez Travel but without liability.

9. Health and Conduct

   All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any Clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve Fez Travel from any obligations and liability.

10. Client Exclusion and Local Law

    Clients agree to accept the authority and decisions of Fez Travel's and its supplier's employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour without prior notice or any liability on the part of Fez Travel. In the case of Client ill health, Fez Travel may make such arrangements as it sees fit and recover the costs thereof from the Client. Passengers agree to comply with the laws and regulations of the countries they travel. Fez Travel shall not be liable to any Clients who commit illegal or unlawful acts whilst on tour.

11. Photographing

    Our authorised representatives may take photographs and films of our Clients while using any Fez Travel Product. Fez Travel reserves the right to use said material for any advertising or promotion without obtaining further consent. Fez Travel also reserves the right to use any comments Clients make, questionnaires or complimentary letters with respect to Fez Travel or its Products in promotional literature.

12. Complaints

    If the Client has a complaint about any of the Product arrangements the Client must raise the complaint immediately with a Fez Travel employee so that Fez Travel can use its best endeavours to rectify the problem. Fez Travel cannot rectify a problem it is unaware of. Failure to complain on the spot will extinguish or at least reduce Fez Travel's liability to pay compensation. Should Fez Travel be unable to resolve the problem on the spot a complaint must be made in writing within 28 days of completion of the Product.

13. Accommodations

    Organised tour accommodations are based on twin/double/triple or quad share accommodation. That is, individual travellers not requesting a single room will be placed in rooms together. For pre and post tour accommodations the entire room will be reserved for the client. We cannot arrange shared pre and post tour accommodations for single travellers - single supplement is required. Fez Travel will make every effort to accommodate people travelling together in their requested room type, however, this cannot be guaranteed.

14. Guaranteed Departure Products
    1. Guaranteed Departure Tours and the Hop-On Hop-Off Bus are guaranteed to depart on the dates advertised in the brochure except beyond the control of Fez Travel by force majeure and include the following; Turkish Delight, Silk Trail, Turkey Express, Flying Carpet, Aegean Delight, Anatolian Highlights, Magic Carpet, Cave Dweller, Orient Express, Western Treasures, Trooper, Travellers Turkey, Greek Island Odyssey, Constantinople to Hellas, Diamonds of Med, Jewels of Med, Aegean Beauty, all Anzac Day Tours.

    2. If there is only a small number (Fez Travel's discretion) of Clients booked on a Guaranteed Departure Tour Fez Travel will inform the Client or Client's Agent one week in advance. In such a case the Client is given the free of charge option of changing to an alternative date or Product of comparable value or a refund of all monies paid. Notwithstanding, the tour is guaranteed to depart if the Client does not want any change.

15. Minimum Number Products
    1. Minimum Number Products are all Products that are not listed as Guaranteed Departure Products.

    2. If there is only a small number (Fez Travel's discretion) of Clients booked on a Minimum Number Product that is cancelled for that reason, Fez Travel will inform the Client or Client's Agent one week in advance. In such a case the Client is given the free of charge option of changing to an alternative date or Product of comparable value or a refund of all monies paid.

16. Hop On Hop Off Bus Pass Only

    The hop on hop off bus pass is a single purchase bus ticket for transport on our set route around Turkey. The Client's seat on a particular bus is guaranteed with not less than 48 hours booking notice. Bookings can be via e-mail, phone, fax or in person at Fez Travel in Istanbul. If the client does not confirm their seat with at least 48 hours notice, they will be allocated "standby status". This means that they will be booked on the next available bus.